Return & Refund Policy

Made-to-order pieces

Most Afrikainme products are commissioned from artisans after you pay. Custom sizing, colour choices, and customer notes are treated as final specifications. Made-to-order and personalised items are generally not eligible for return unless faulty.

14-day return window

Ready-to-ship and standard catalogue items may be returned within 14 days of delivery if unworn, unwashed, undamaged, and in original packaging. You are responsible for return shipping unless the item arrived defective or incorrect.

Non-returnable items

The following cannot be returned: custom commissions, bulk corporate orders agreed in writing, earrings and intimate apparel for hygiene reasons, and items marked final sale.

Damaged or incorrect orders

If your order arrives damaged or differs materially from what you ordered, contact us within 7 days with photos. We will arrange a repair, replacement, or refund at our discretion after review with the artisan.

Refund processing

Approved refunds are returned to your original payment method within 5–10 business days after we receive and inspect the returned item. Shipping fees are non-refundable unless the return is due to our error.

How to start a return

Email [email protected] with your order number, reason for return, and photos if applicable. We will provide return instructions and the correct address. Do not send items back without confirmation.