Privacy & Sharing

Information we collect

When you shop with us we collect your name, email, shipping address, phone number (if provided), order history, and payment references from our payment providers. We do not store full card details on our servers.

How we use your information

We use your data to process orders, communicate fulfilment updates, provide customer support, improve our storefront, and — with your consent — send news about new arrivals and artisan stories.

Sharing with third parties

We share necessary details with payment processors (e.g. PayPal), shipping carriers, and artisan fulfilment partners to complete your order. We do not sell your personal information to advertisers or data brokers.

Cookies & analytics

Our site uses essential session cookies for your basket and checkout. We may use privacy-conscious analytics to understand how visitors use the shop. You can control non-essential cookies through your browser settings.

Data retention & security

We retain order records as required for accounting, tax, and customer support. We apply reasonable technical and organisational measures to protect your data. No online system is completely secure; please use strong passwords for your account.

Your rights

You may request access to, correction of, or deletion of your personal data where applicable law allows. Contact [email protected] and we will respond within a reasonable timeframe.